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Orders placed after 24th December will be finalised and posted out on 11th January 2020. Important: Orders placed after 24th December will be finalised and posted out on 11th January 2020.

Shipping & Returns

Shipping Information

Australia – Retail orders sent to an Australian address have a flat-rate and are sent via Australia Post Up to 500g = $10 Up to 1kg = $15 International – Postage for international retail orders are automatically calculated based on the destination and weight and is sent via Australian Post.

Wholesale Customers – Incense Wholesale Australia

Australia – Wholesale orders within Australia is automatically calculated based on destination and weight and is sent via Australian Post. International – Shipping for international wholesale orders is automatically calculated based on destination and weight and is sent via Australian post. For international orders, please contact us at incense@reincense.com.au

Delivery

Orders are processed within 24-48 hours Monday to Friday. Delivery is generally within 1-5 business days for Australian orders (except Western Australia and some regional areas which can take up to 7 days). International deliveries are generally within 7-14 working days.

Returns

If there is a fault with a product please contact us immediately at incense@reincense.com.au to resolve the problem. All claims must be made within 7 days of receipt of goods. We do not refund for change of mind.

Modifications/Cancellations

In the event that you wish to modify your order, you will need to do so at least 24 hours prior to your order dispatching Re Incense. Please contact us as soon as possible at incense@reincense.com.au